Shipping During Warm Temperatures
Mother Truffula does not use any synthetic stabilizers, additives or waxes, and there is no beeswax or plant-based wax in any of the whipped butters or creams. This means that each product is sensitive to temperature changes. During summer months and in hot climates, this means that the products may soften or even melt during transit. I do my best to package each order to protect every item from the heat during these times. However, melting is a natural reaction to heat, and I cannot control these conditions(unfortunately!). If melting occurs, Mother Truffula cannot be held responsible and refunds cannot be given. Please know, though, I do my best to stop that from happening...but I'm just a mom making these awesome products from her kitchen!
If you order during these warm conditions or if your package is sitting in the hot sun awaiting your arrival, place it in the refrigerator for an hour or two before opening. The melting will not affect the quality of the items. It will alter the texture and consistency, but it will still feel wonderful going on! Each product is added to the jars after whipping and is filled to the very top. However, if the product melts at all during transit, the products will condense and lose air bubbles from whipping and it will appear lower in the jar. If you choose, you may remove the contents from your jar, refrigerate for a bit to make very cold, and whip them with your electric mixer. Just a simple stirring with a fork can give some volume back too.
It would be very easy to find artificial and synthetic ingredients that would help stabilize Mother Truffula products and be a solution to this problem. However, that would not be the Mother Truffula Way, and I am firmly committed to providing you all only the best that nature has to offer. Whether you order your items in the winter months or decide to brave the hot temperatures, I am certain that you will enjoy your products!